Privacy Policy

Your privacy is fundamental to how we build and operate Neural0.ai. This policy explains how we collect, use, and protect your information.

Last updated: January 2024

Information We Collect

  • Account information (name, email, company details)
  • Usage data and analytics to improve our services
  • AI agent configurations and workflow data
  • Communication preferences and support interactions
  • Payment and billing information (processed securely through third-party providers)

How We Use Your Information

  • Provide and maintain our AI agent platform services
  • Process transactions and manage your account
  • Send important updates about your service and account
  • Improve our platform through usage analytics
  • Provide customer support and respond to inquiries
  • Ensure platform security and prevent fraud

Data Protection & Security

  • All data is encrypted in transit and at rest using industry-standard encryption
  • We implement SOC 2 Type II compliance standards
  • Regular security audits and penetration testing
  • Access controls and multi-factor authentication
  • Data is stored in secure, certified data centers
  • We never sell or rent your personal information to third parties

Information Sharing

  • We do not sell, trade, or rent your personal information
  • Data may be shared with trusted service providers who assist in platform operations
  • Information may be disclosed if required by law or to protect our rights
  • In case of business transfer, user information may be transferred as part of the assets
  • Aggregated, non-personally identifiable data may be shared for research purposes

Your Rights & Controls

  • Access and download your personal data at any time
  • Request correction of inaccurate or incomplete information
  • Delete your account and associated data
  • Opt-out of non-essential communications
  • Data portability - export your data in standard formats
  • Contact our privacy team for any data-related requests

Data Retention

  • Account data is retained while your account is active
  • Usage data is retained for up to 2 years for analytics purposes
  • Deleted data is permanently removed within 30 days
  • Backup data is retained for up to 90 days for disaster recovery
  • Legal compliance may require longer retention in specific cases

Questions About Privacy?

We're here to help. Contact our privacy team for any questions or concerns.